Can service methodologies such as lean six sigma change how legal work is done?
Much has been said about legal process improvement in recent years. But how much has been proven? Methodologies such as lean six sigma and business process design have been utilized for decades in other industries such as manufacturing or consumer goods, but professional services, and particularly the legal industry, have faced unique challenges when it comes to utilizing these approaches in any meaningful way: culture, compensation and at its core, the law firm business model itself are often obstacles to success.
We’ve learned that these challenges can be overcome; incrementally and with purpose. A growing number of progressive organizations have pioneered the use of lean six sigma approaches to not only optimize front and back-office processes, but to also change how services are priced, packaged and profited from. With appropriate understanding, support and commitment to push through inevitable obstacles, measureable results can be achieved.
Nexlaw has worked with law firms, corporate counsel and other organizations to help them understand and apply these approaches. With decades of business and practice experience including black belts in lean six sigma, we work with clients to carefully analyze and “deconstruct” any given process down to its essential components and resources, then redesign processes for optimal value based on metrics that matter the most.